It is probably safe to say that many, many businesses had a rocky 2018, if not financially, then at least in terms of unpredictable buying behaviour, and increased demands on fulfilments times and customer service. The old adage stands strong in that the only real constant is, in fact, change, and we expect 2019 to be no different.
However, emerging technologies are gaining momentum, and the top transport and logistics trends are geared towards gaining insight into the customer experience and shipping journey so as to better prepare for change. The top 6 trends we have identified for 2019 are listed below…
Big data is one of those buzzwords that actually lives up to the importance placed upon it. Anyone who makes contact with popular social media sites already knows how hard companies push to draw as much information from their users as possible, so as to provide a highly customised experience that encourages them to continue using the app.
Similarly, transport and logistics companies are focusing their transformative efforts on big data-based systems, in an effort to improve supply chain activities and customer satisfaction overall. With a large data pool, information can be analysed effectively and used to influence important decision making.
If becoming more competitive in your industry is your goal for 2019, you should look into how your existing data can be interpreted to improve warehousing, supply and demand planning and the like.
A huge issue troubling multinational companies right now is their attachment to legacy technologies and mindsets. Technology that has passed its sell-by date and is heading into obsolescence will only work to slow your entire company down, with particular effect on supply chain logistics, which relies heavily on effective, real-time communication and data access.
In keeping with other automation trends, logistics companies are introducing collaborative, high-visibility systems in lieu of legacy technologies which clog up workflow and business processes that extend much further than the warehouse.
Updated technology better prepares a company for change; an increasingly critical need for companies that want to remain competitive and adaptable in 2019.
Supply chain analytics is on the rise in keeping with big data trends. In essence, this means that your company has to be able to interpret supply chain data and optimise its processes to suit rising trends therein. This process relies on regular analysis to guide optimisation towards constant improvement, as buying habits continue to change.
As a transport and logistics company, providing your client with key information about their shipments via land, air or sea will allow them to further improve their own supply chain, and thusly improve their customer experience with you as a supplier.
Whilst the Internet of Things solutions for advancing transport and logistics are still a little pricey and slow to stick, the next best solution for integrating and optimising your business processes is Integration Platform as a Service (iPaaS).
This modern cloud-based solution allows the logistics company to integrate systems and data, as well as venture into B2B integration, Internet of Things integration, and API management. Cloud-based solutions are highly effective for increasing collaboration, improving communication and enhanced decision-making.
With e-commerce sales expected to break the $3 trillion mark in 2019, more and more e-commerce suppliers and their logistics companies are struggling to meet the warehouse demands of their own business. Fulfilment times need to be short and service needs to be high-quality, meaning many companies are in desperate need of well-versed warehouse staff.
Logistics companies may find more leads in e-commerce environments as more online businesses pop up and require effective transport services.
Artificial intelligence continues to be an important development in various industries, globally. Machine learning comes into play in that artificial intelligence technologies are being developed to analyse and draw conclusions from large and dynamic data sets.
Machine learning can be used to enhance warehouse management, improve supply chain planning and visibility. Adaptability and improved efficiency are the name of the game heading into 2019!